Before You Travel
Please follow these simple steps before you leave home to ensure your visit to UHealth goes as smoothly as possible. Our friendly team will then guide you through each of the steps mentioned below.
- Complete the patient registration form. The form can be faxed or sent to you by the coordinator. You can also access it online by clicking on the patient registration form link. The more information you are able to provide on the form, the quicker we can match your needs with a medical provider.
- Send current medical records. If you are unsure about which medical records to send, we will be happy to assist you.
- Obtain preliminary medical clearance. Once we receive your medical history and/or records we will review them so we can identify the most appropriate specialist for your condition.
- Establish financial responsibility. Please plan to provide a deposit in advance. We accept all major credit cards and can assist with money transfers. If you are covered under an insurance health plan, let us know so we can assist with the authorization process. If your insurance carrier has an existing relationship with UHealth International, we will accept a written guarantee of payment from the company, provided this can be processed during normal business hours.
- Schedule an appointment. Your coordinator will help you make an appointment at your convenience with the most appropriate specialist. You may receive a written letter with the appointment date and time, and specific information on your scheduled medical event. At this time, you will be asked to complete and sign additional forms needed to conclude the registration process.
- For Emergencies or Air-Lifts. UHealth International has an “on call” representative 7 days, 24 hours a day. When you call (305) 243-9100 off hours or during weekends an operator will answer and then let the on call coordinator know of your needs.
UHealth International works closely with all air ambulances in the region. We can either recommend a carrier or work with the arranged air ambulance carrier scheduled to bring in the patient. When you call in an emergency the coordinator will ask a series of questions to quickly determine the patient’s immediate medical needs. You will be asked for a medical brief, if the patient has special needs, such as a wheelchair, or ventilator; the approximate weight of the patient; co-morbidities (such as diabetes or heart disease). Financial responsibility will also need to be determined. Sometimes even if the patient has insurance it is difficult to verify coverage during off hours, so you may be asked to provide a deposit in the interim. It may be necessary to provide a credit card or a letter of guarantee.
We ask all patients to *confirm their appointments by calling us 72 hours before *their appointment. Sometimes despite our best efforts, physicians have to re-arrange their clinic schedules in order to accommodate urgent or emergency cases.
You can reach the coordinators Monday through Friday from 8:30 am to 5 pm. At other times, a service operator may be available to address urgent or emergency needs.